Privacy Policy
Piper the Plumber is committed to protecting the privacy of our customers and website visitors in accordance with the laws of Alberta, Canada. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our company—whether through our website, by phone, or during a service visit.
Information Collection and Use
We may collect personal information such as your name, phone number, email address, mailing address, and service location.
This information helps us respond to inquiries, provide plumbing, heating, and air conditioning services in Red Deer, Lacombe, Sylvan Lake, and surrounding areas, and keep you informed about seasonal offers, service reminders, and local updates.
We may also collect non-personal information such as your IP address, browser type, and device data to better understand website traffic and improve our services.
SMS Data Collection & Consent
Piper the Plumber collects and uses personal information, including phone numbers, to send SMS messages related to appointment scheduling, reminders, post-visit instructions, payment reminders, and promotional offers.
SMS phone numbers and sms opt-in data are not shared with third parties for marketing purposes. Your information is used solely by Piper the Plumber for customer communication. If you wish to be removed from future communications, you can opt out by texting STOP, and no further messages will be sent.
Third-Party Services
We use third-party services such as Google Analytics, Google Tags, Google Ads, Meta Ads, and LinkedIn Ads to deliver targeted ads and study target audience trends to better serve our customers. These services may collect non-personal information about your visit to our website, including your IP address, browser type, and operating system, as well as your behavior on our website. We use this information to improve our marketing and advertising efforts and provide a better user experience.
Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes limited access to internal systems, password protections, and secure data storage. However, no method of online communication or storage is completely secure, so we cannot guarantee 100% security.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements. To make a request, contact us at info@pipertheplumber.ca
We will respond to all valid privacy requests within a reasonable time frame.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, tools, or legal obligations. Any updates will be posted here with the revised effective date. We recommend checking this page periodically for the latest version.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
Piper the Plumber
📍 Serving Red Deer, Sylvan Lake, Lacombe & Nearby
📧 info@pipertheplumber.ca
📞 (403) 768-5499
Thank you for trusting Piper the Plumber with your home comfort needs.